Our team is here to help six days a week. Monday to Friday from 9am to 5pm, and Saturday from 10am to 3pm. If you have any questions, just email us at support@oliviabrighton.uk and we will be happy to help.

You can enter your discount code at checkout and the amount will be deducted from your order total. Please note that only one discount code can be used per order.

We accept Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay and Shop Pay. Every payment is processed securely.

Yes. Our checkout is fully SSL encrypted from end to end, so you can always count on a secure payment environment. Your card details are never stored on our servers.

We offer free shipping on every order, with no minimum spend and no hidden fees at checkout.

Orders are processed within 1 to 3 business days and typically arrive within 8 to 12 business days after dispatch. You can follow your order any time on our Track Your Order page.

Our team works to dispatch orders as quickly as possible, so we cannot guarantee changes or cancellations once an order is placed. Please contact us at support@oliviabrighton.uk as soon as possible and we will do our best to help.

If your order went through, you will receive a confirmation email within a few minutes. Please remember to check your spam or junk folder. Still nothing from us? Email support@oliviabrighton.uk and we will be happy to sort it out for you.

Yes. Once your order is confirmed, you will receive an email with your order number. Simply visit our Track Your Order page and enter your order number or email address to see its status at any time.

We are sorry to hear that. Your parcel may have been delayed with the carrier. We recommend checking the Track Your Order page first for the latest delivery status. If anything is unclear, contact us at support@oliviabrighton.uk and we will look into it for you.

You can return your order within 30 calendar days of receiving it, as long as the item is unused and returned with its original packaging and components. Please note that return shipping costs are the customer's responsibility. Once we receive and inspect your return, your refund will be issued to your original payment method. To start a return, email us at support@oliviabrighton.uk with the subject line "Return Request".

You have 30 calendar days from the day you receive your order to request a return.

Yes, you can exchange your items if they do not fit or if you simply do not love them. Just get in touch with our team at support@oliviabrighton.uk and we will be happy to help you.

Once we receive your returned items, we process returns within 7 business days. Your refund is then issued to your original payment method within a maximum of 14 days of us receiving the goods, or your proof of return, whichever is earlier. Please allow a few extra business days for it to appear on your bank statement.

We are truly sorry to hear that. If you received a faulty item, please email us a photo at support@oliviabrighton.uk. This helps us resolve the issue and make the return process as quick and easy as possible for you.

Every product page includes a detailed size chart. We recommend checking the measurements before you order and comparing them to a similar item you already own. If you are between sizes, we suggest sizing up for a comfortable fit.

We do everything we can to show colours as accurately as possible. That said, slight variations can occur depending on the lighting when a photo was taken or on your device's screen.