RETURNS ARE NOT FREE — SHIPPING COSTS APPLY

Can I Return My Order?

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, your order must meet all of the following conditions:

1.       The order still contains all appropriate parts and components, and the packaging arrived exactly as the product was sent.

2.       Normal handling of the product is evident. Damage resulting from careless handling is excluded.

3.       Products for which hygiene is important have been properly cleaned before starting the return process.

4.       Any product defect was identified immediately upon receipt.

5.       We reserve the right to charge the customer for return shipping costs.

6.       Your return will be processed within 7 business days. If the conditions are met, it will be officially accepted within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How to Return Your Order

If your order meets the conditions above, follow the steps below to start the return process:

1. Email Us

Send an email to: support@oliviabrighton.uk with the subject line ‘Return Request’.

2. Include the Right Information

Make sure your email includes: your order number, the reason for the return request, a photo of the product if it is damaged, your full name, and your address.

3. Wait for Our Reply

We will contact you and provide the correct return address. Do not send the product back to the sender's address — please wait for the return address we will send you.

4. Ship the Item Back

The customer is responsible for the cost of shipping the product back to our central warehouse in Asia.

NEVER send your return to the original sender — always wait for the return address we provide.

A. Cancellation Terms — Right to Cancel

Consumers have a right to cancel in accordance with the provisions below, if the consumer is a natural person entering into a transaction for purposes which are not predominantly related to their trade, business, craft or profession.

Cancellation Period

Cancellation period: 14 days from the day on which you, or a third party indicated by you, received the last of the goods.

As we work with a fully automated system, orders are processed and dispatched immediately after being placed. For this reason, it is not possible to stop the shipping process before delivery. A refund is not possible after receipt of the products unless they are returned to us.

To exercise your right to cancel, you must inform us (Olivia Brighton, MF Associates Limited, Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong) by means of a clear statement of your decision to cancel this contract. The easiest and fastest way is to email us at support@oliviabrighton.uk. Once you have communicated your cancellation, you have 14 days to return the products. We will refund you within 14 days of receiving the returned products, or within 14 days of you providing proof of return shipment, whichever is earlier. The costs of returning the products are borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur which are outside of our control. If the products are already on their way to you, cancellation is not possible at that stage. Please wait until you receive the products and then return them. You are welcome to inform us of your cancellation in advance.

To ensure the fastest possible return processing, please send us proof of shipment as soon as the product has been returned.

Effects of Cancellation

What we refund

•         All payments received

•         Except additional delivery costs

•         Refunded within a maximum of 14 days

•         Using the same payment method originally used

What we don't refund

•         Return shipping costs

•         Additional delivery costs (from choosing a more expensive shipping method)

•         Damage caused by improper handling

Refunds are processed after the products are received and inspected.

Model Cancellation Form

You do not have to use this form, but you may complete and return it if you wish to cancel your contract:

To MF Associates Limited (trading as Olivia Brighton), Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong, email: support@oliviabrighton.uk —

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on: _______________
Name of consumer(s): _______________
Address of consumer(s): _______________
Signature of consumer(s) (only if this form is notified on paper): _______________
Date: _______________

ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA, AT THE CUSTOMER'S EXPENSE.

Last updated: 22 June 2026